Shipping & Returns
Individual seller shipping times can be found at the bottom of EACH PRODUCT DESCRIPTION.
Doodle Sneakers: Please allow 7 - 20 days to the UK and 20 - 40 days to the rest of the world (but can sometimes be quicker than that)
WHAT IS MY RETURN POLICY?
We hope that you love your purchase, but understand that sometimes things don’t work out.
Individual seller policies can be found at the bottom of EACH PRODUCT DESCRIPTION.
The below are non-cancellable and non-refundable:
- Perishable products such as food, plants, perfumes and toiletries
- Personal products sold with a hygiene seal where that seal has been broken e.g. earrings, underwear and swimwear
- Personalised products and products made to order
- Any product that has been used, returned without original packaging or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
How do I return a product?
To return a product, check the product description of the item you wish to return. You will find a link on how to return your item.
If you cannot find the link please contact us as soon as possible (within 5 days) on firstname.lastname@example.org stating your order number, which item you would like to return, and the reason for that return. We will send you all the details needed.
- We recommend you send your product by recorded delivery, and retain proof of postage just in case anything goes missing.
- Please ensure returned products are sent and received in their original packaging and in a re-sellable condition.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it.
When will I receive my refund?
On receipt of the returned product, the Seller will let us know to refund your payment to your original payment method. We will process the refund directly to your payment card.
You should receive your refund within 14 days. We will contact you if there is an issue with your return.
Are Return postage costs reimbursed?
Please note that the cost of return postage will be at your expense unless the Seller offers a 'free returns' service.
For customers needing to produce a customs declaration, goods MUST be marked as "Returned goods" with ZERO commercial value. Failure to do so, or to declare any value on the shipment may result in import duty and/or taxes being applied to the returned goods which will be deducted from any refunds payable or recharged to your payment method.
Can I exchange a product instead of a return?
You will need to return your item by following the standard returns procedure and place a new order for your replacement item through zazashoo.com